In every project with impact on business
processes the working structures and relations between managers and employees are affected.
This requires a positive willingness and
ability for change. Therefore the overall success of process management project very often depends
on an early and comprehensive information, as well as an integration regarding the extent of
changes.
Principles and methods of 'Change
Management' support this requirements and contribute significantly to the successful
implementation of 'Process management'.
Our 'Change
Management' services include :
Build change competencies: Manager and main
employees have to be sensitized regarding the different change situations. Methods will be
introduced and trained which support the design of change matters in process management
projects.
Facilitate acceptance:
Involved employees
from a process management project will be identified. A communication process to address change
matters on all level will be established. Employee suggestions will be considered as good as
possible regarding the project objectives.
Execute change projects: All relevant implications on change will be integrated into the overall project plan.
Foster management in the process organisation: Clarification of
potential conflicts caused by different perspectives within the organisation or between individuals
(e.g. functional manager and process manager).
Coach process managers: All change
requirements for coached managers and employees are transparent and managed in the context of daily
challenges.