Beyond maturity models and hard signals
for process orientation - which indications for a mind related and fundamental orientation on
processes can be found and should emphasize the priority of processes in contrast to
functional, organisational structures? We have created a list of 7 weak signals, which
also can be enlarged if required:
Process model: Managers and
employees have information about the process model and relevant success factors for value creation
within processes.
Management decisions: Managers
concentrate on decisions processes to fulfil customer requirements and their direct integration in
single processes.
Process manager: Process managers
are surprised regarding the low amount of control work. Process employees are executed
processes in team orientated self organisation as far as possible.
Resource pool manager: The
question "What can we do today, that your process works more efficient" towards served process
managers is on the daily list of action of each resource pool manager.
Process employees: Process employees are
astonished about the missing daily control checks of managers. They are thriving to improve the
process performance continuously.
Incentive system: "What have we
achieved in with our process performance" and "What can we receive extra for this performance" are
foregrond questions of incentive systems.
Process organisation: Every new or
changed tasks within the company is integration in the process model and process orientated
organisation.