Prozessmanagement - Integrated management method
Process management is a coporate wide,
integrated management method to establish a objective orientated management of processes in
companies. Basis for this is a complete modelling of all value, support and management
processes in a process model. All processes have to be described from the top level until the
level of process steps. Why does process management ask for such an exposed meaning? More
than 80% of all tasks can be defined as relevant, repeatable and standardizable
acitivities in processes. Even in projects most of efforts can be defined by using process
steps with a more qualitative description and installing important milestones along the project
path. Consequently a minor rest of single tasks with ad-hoc charcater are remaining with no
efficience benefit to structure these in processes.
Process management contains two major
elements: 'Strategic an Operational Process management'. Both parts can be designed as
management loops and have to be part pf the process model as management processes. Both loops
can be defined with clear inputs and outputs. Starting points for these loops
are:
- Strategic Process management
- periodical planning process on the strategic level or the reception of existing strong
warning signals from executed processes or fundamental new customer requirements.
- Operational Process management
- starts systematically with the output of the strategic loop and defined,
consistent process objectives as assumptions for the operational process
planning.
With a consequent integration of the
loops the classical top-down problem of companies is solved. By applying processes as management
objects within both loops, Top-Management and Process managers are systematically connected
and thrive for the same objectives naturally.
Example: a strategic objectives of an advanced execution of the product development
process will be leading to ressource adjustment on the operational planning and execution
level.
The integrated approach of Process
management contains simultaneously all fundamental management indicators like Process times,
costs and quality. As a consequence additional management systems - e.g. quality management - are
not needed as separate management methods. All customer requirements are substantial parts of
the output principles to focus on the fulfilment. Selected process performance indicators show
the management, if these requirements are met or lost (e.g. first pass yield).
A bracket around these two lops is set
up with the implementation of an effective 'Process Controlling'. All
existing Controlling instruments including corporate and process planning or process
analysis have to integrated to receive a fully effective process orientation. Mostly not
welcomed but required, is also the establishment of Activity based costing as one the three major
elements of process indicators.
Further illustration of process
thinking:
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