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Prozessmanagement - Integrated management method

Process management is a coporate wide, integrated management method to establish a objective orientated management of processes in companies. Basis for this is a complete modelling of all value, support and management processes in a process model.  All processes have to be described from the top level until the level of process steps. Why does process management ask for such an exposed meaning? More than 80% of all tasks can be defined as relevant, repeatable and standardizable acitivities in processes. Even in projects most of efforts can be defined by using process steps with a more qualitative description and installing important milestones along the project path. Consequently a minor rest of single tasks with ad-hoc charcater are remaining with no efficience benefit to structure these in processes. 
 
Prozessdenken_en_02
 
Process management contains two major elements: 'Strategic an Operational Process management'. Both parts can be designed as management loops and have to be part pf the process model as management processes. Both loops can be defined with clear inputs and outputs. Starting points for these loops are:    
  • Strategic Process management - periodical planning process on the strategic level or the reception of existing strong warning signals from executed processes or fundamental new customer requirements. 
  • Operational Process management - starts systematically with the output of the strategic loop and defined, consistent process objectives as assumptions for the operational process planning.  

With a consequent integration of the loops the classical top-down problem of companies is solved. By applying processes as management objects within both loops, Top-Management and Process managers are systematically connected and thrive for the same objectives naturally.
Example: a strategic objectives of an advanced execution of the product development process will be leading to ressource adjustment on the operational planning and execution level.   

The integrated approach of Process management contains simultaneously all fundamental management indicators like Process times, costs and quality. As a consequence additional management systems - e.g. quality management - are not needed as separate management methods. All customer requirements are substantial parts of the output principles to focus on the fulfilment. Selected process performance indicators show the management, if these requirements are met or lost (e.g. first pass yield).  

A bracket around these two lops is set up with the implementation of an effective 'Process Controlling'. All existing Controlling instruments including corporate and process planning or process analysis have to integrated to receive a fully effective process orientation. Mostly not welcomed but required, is also the establishment of Activity based costing as one the three major elements of process indicators. 


Further illustration of process thinking:  
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